Legal

Terms of Service

Clear rules and workshop policies for using this website, repair services, trade-ins, and purchases at our Basingstoke shop. Last updated September 2026.

Privacy Policy 90-Day Warranty
Key highlights: We provide free diagnostics on repairs ("No Fix, No Fee"), quote all costs upfront, provide a 90-day warranty on repairs and refurbished devices, and test all devices thoroughly. Please ensure your personal data is backed up prior to service.

1. Introduction & Who We Are

These terms and conditions govern your relationship with Gadget Repairs Basingstoke (trading as Gadget Repairs), located at 24 Wote St, Basingstoke RG21 7NL.

By using our website, submitting an inquiry or booking, or entrusting a smartphone, tablet, computer, console or other gadget to us for inspection or repair, you agree to be bound by these terms.

2. Use of Our Website

This website is provided for informational purposes, to request repair quotes and bookings, and to inquire about buying, selling, or trading devices. Any repair prices, part estimates, or device valuations displayed online or provided via WhatsApp or email are provisional guides based on your description.

A definitive price is confirmed in person at our Basingstoke counter once our technicians physically examine and test the device.

3. Bookings, Walk-ins & Appointments

We welcome both walk-in customers and advance online bookings at our Wote Street store during regular opening hours (Mon–Sat 10:00–18:00 · Sunday 11:00–17:00).

Submitting an online repair booking constitutes a request. It enables us to check stock and prepare necessary parts before your arrival. When bringing your device in, please bring relevant accessories (such as chargers for laptops or proprietary power supplies) and ensure you are able to provide your passcode or pattern so post-repair testing can be conducted.

4. Workshop Repairs & Diagnostics

Our workshop follows clear and fair repair standards:

  • Free Diagnosis / No Fix, No Fee: If we are unable to diagnose or repair your device, there is no diagnostic or labour charge.
  • Upfront Quotes: We inspect your device and agree on the repair quote before commencing work. If our technicians discover unforeseen internal damage (such as previous liquid ingress, mother board corrosion, or secondary faults), we will pause and contact you with a revised estimate before taking further action.
  • Premium Replacement Parts: We use high-grade, OEM-equivalent parts rigorously tested for compatibility and durability.
  • Fast Turnaround: Most standard screen replacements, batteries, and charging ports are completed the same day, often within 30–60 minutes when parts are in stock. Complex motherboard, water damage, or microsoldering repairs may require additional workshop time.
  • Device Collection: Please collect your device within 30 days of receiving completion notification. If a device remains uncollected for more than 90 days without communication or agreed storage arrangements, we reserve the right to recycle or dispose of the device to recoup unpaid workshop costs in accordance with the Torts (Interference with Goods) Act 1977.

5. 90-Day Repair & Product Warranty

Every standard hardware repair carried out by Gadget Repairs comes with a 90-Day Warranty covering both the replacement parts fitted and the associated labour.

Pre-owned or refurbished mobile phones, tablets, and gaming consoles sold by Gadget Repairs also carry our 90-day hardware warranty, unless specifically noted otherwise on your receipt.

What is Covered:

  • Manufacturing defects in replacement screens, battery cells, charging ports, cameras, or buttons fitted by us.
  • Failure of workmanship related directly to the completed repair.

What is Not Covered:

  • Accidental damage, drops, pressure marks, impact cracks, or scratches occurring after collection.
  • Liquid damage, moisture ingress, or corrosion (including devices previously subjected to water damage).
  • Mishandling, tampering, software jailbreaking/rooting, or subsequent repair attempts by another shop or individual.
  • Pre-existing faults unrelated to the component repaired.

To claim under warranty, present your original repair ticket, receipt, or phone number at our Basingstoke store so our technicians can inspect the device.

6. Purchasing Devices & Accessories

Stock of refurbished smartphones, iPads, laptops, cables, chargers, and cases is sold in store. There is no automated checkout online; inquiries allow us to check availability for you. We encourage you to test and inspect all items thoroughly at the counter before completing purchase.

7. Selling, Trade-ins & Recycling

When selling or trading in a gadget at our shop:

  • You warrant that you are the legal and rightful owner of the device, that it is free from finance or liens, and that it has not been reported lost or stolen.
  • All devices undergo hardware testing and security database checks (including IMEI checks).
  • Valuations given online or over the phone are provisional and subject to physical verification of condition, functionality, and battery health.
  • Payment is issued in store via agreed payment methods once inspection is approved and valid photo ID is verified.

8. Payment Terms

Payment is due upon completion and collection of your repair, or upon purchase of goods. We accept major debit/credit cards, contactless payment, and cash. Any refund due under statutory terms will be credited to the original payment method.

9. Customer Data, Backups & Limitation of Liability

While our technicians take utmost precautions to preserve your files and settings during hardware servicing, we strongly advise all customers to back up photos, contacts, and personal data before submitting a device.

Gadget Repairs is not liable for data loss, corrupted storage, or software complications resulting from pre-existing operating system issues, component burnout, or manufacturer locks (e.g. Apple ID, Google FRP, or BitLocker).

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any statutory rights you retain under the UK Consumer Rights Act 2015.

10. Contact Us

For questions regarding our workshop policies, ongoing repair tickets, or warranty coverage:

What people say about our team of experts