Legal

Privacy Policy

How we protect and use your personal information when you visit our website or our repair shop in Basingstoke. Last updated September 2026.

Summary: We only collect the details needed to provide quotes, complete repairs, honour our 90-day warranty, and communicate with you. We do not sell your data, and we do not store payment card numbers online.

1. Who We Are

Gadget Repairs Basingstoke (trading as Gadget Repairs) is the data controller for this website and our repair centre.

Address: 24 Wote St, Basingstoke RG21 7NL
Telephone: 01256 591188
WhatsApp: +44 7405 555060
Email: [email protected]

2. Information We Collect

We collect only the details necessary to carry out our repair, retail, trade-in and loyalty services:

Contact Information: Your name, phone number, and email address provided on our contact or booking forms.
Device & Repair Details: Device brand, model, issue description, passwords/passcodes provided voluntarily for testing, and repair history.
Trade-in & Buy/Sell Inquiries: Device specifications, cosmetic condition, serial/IMEI numbers, and valuation notes.
Loyalty Programme Details: Customer name, mobile phone number, stamp count, and redemption history when you opt in to our digital stamp card.
Technical Data: Basic server logs (such as IP address, browser type, and page access timestamps) necessary for website security and diagnostics.

Note: We do not process or store credit or debit card details on this website. All payments are completed securely in store upon collection.

3. How and Why We Use Your Information

We process your data under lawful bases provided by UK GDPR (including contractual necessity to perform repair services, our legitimate interests, and legal compliance):

To provide repair estimates, answer inquiries, and schedule repair bookings.
To send booking and enquiry confirmations via email and WhatsApp.
To notify you promptly when diagnostic testing is complete or your device is ready for collection.
To maintain repair tickets and honour our 90-day repair warranty.
To track loyalty card stamps and rewards when you choose to join.
To protect our shop against fraud and satisfy legal record-keeping requirements.

4. WhatsApp and Email Communications

When you submit a contact enquiry or repair booking request and provide a mobile number, our automated system sends an immediate confirmation message to you on WhatsApp via Meta's WhatsApp Business Cloud API, alongside an email confirmation.

We also receive an instant alert so our technicians can inspect stock parts before your arrival. If you prefer communication strictly by phone call or email, simply inform us in your form message or call our shop.

5. Information Sharing & Third Parties

We respect your privacy and never sell, rent, or trade your personal information to third parties or marketing brokers. Data is only shared with trusted service providers who assist us in operating our business:

Meta Platforms Inc.: To deliver WhatsApp Business Cloud API notifications for your repair or enquiry.
Email & Cloud Infrastructure Providers: Secure email delivery and cloud web hosting providers.
Law Enforcement & Regulatory Authorities: Only when strictly required by UK law, court order, or to verify ownership against lost and stolen registers (e.g. CheckMEND).

6. Data Retention

Repair records, customer names, and contact details are retained for as long as necessary to complete your job, provide aftercare, and honour your 90-day warranty — typically up to 12 months after your last visit, unless tax or statutory accounting regulations require longer storage. You may request deletion of non-essential records at any time.

7. Cookies & Website Analytics

Our website uses essential session cookies that enable basic functionality (such as form submission tokens and anti-tamper security). We do not deploy intrusive third-party advertising or behavioural tracking cookies. You may disable cookies through your browser settings, although certain website features may be affected.

8. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation and the Data Protection Act 2018, you possess rights including:

The right to access the personal data we hold about you.
The right to rectify inaccurate or incomplete records.
The right to request erasure of your data where retention is no longer justified.
The right to object to or restrict processing in specific circumstances.

To exercise any of these rights, contact us at [email protected] or call 01256 591188. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

9. Protection of Minors

Our services and website are intended for adults. We do not knowingly collect personal data from individuals under 16 years of age. If you believe a minor has submitted personal information to us, please contact us immediately so we can remove the data.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out:

Online: Fill out our Contact Form
In Person: 24 Wote St, Basingstoke RG21 7NL
Phone: 01256 591188
Terms: View our Terms of Service for workshop policies and warranty coverage.

What people say about our team of experts

Jaivik Rathod 5 hours ago

★★★★★

Camera was fixed quickly and the pictures are clear again. Friendly staff, satisfied with the repair.

Anonymous Customer 5 hours ago

Anonymous Customer a week ago

I got my Samsung phone screen replaced here and the experience was really reassuring. Staff were polite and explained the process simply. The replacement was done carefully and the phone looks good as new. Overall, the service felt reliable and I left with no worries about the display.

Riya Lila 2 weeks ago

★★★★☆

If you need a Samsung Phone screen replacement in Basingstoke, Gadget Repairs is the place to go! They delivered quality work. Top choice for tech repair in Basingstoke.

Hardi 2 weeks ago

Best place in Basingstoke for Android Phone speaker repair! Fixed it quickly with quality work.

Tim Lansdown 2 weeks ago

If you need a PS5 hdmi repair in Basingstoke, Gadget Repairs is the place to go! They provided fair & honest pricing. Best repair shop in Basingstoke!

Had my Samsung Phone for a camera repair. Fixed it quickly with friendly and helpful staff. Best repair shop in Basingstoke!

Hetvi Ladani 2 weeks ago

Super fast repair at Gadget Repairs Basingstoke for my Android Phone screen replacement! Really impressed with their fast same-day service.

Unnati Parmar 2 weeks ago

Best place in Basingstoke for Android Phone battery replacement! Fixed it quickly with quality work.

Joe 2 weeks ago

Phone decided to give me the white screen of death. Went in there today and the bloke was really nice, gave good advice, knew what he was talking about and fixed my screen and I got a new battery, and it only took an hour to do! Really pleased and the price wasn't too bad either. Thank you mate!

Harshil Monpara 2 weeks ago

Harshil Monpara 3 weeks ago

If you need a iPhone charging port repair in Basingstoke, Gadget Repairs is the place to go! Really impressed with their fair & honest pricing. Fair prices and great local service in Basingstoke.

chris clarke-williams 3 weeks ago

I was quite dismayed when the glass window covering the camera lenses on my Google pixel 8 Pro got broken. I need not have worried though. Gadget repair were able to order a replacement for me. It came in less than 2 days and when I pops down with the phone they fitted the replacement window and also a new screen protector all in less than half an hour. Good value. Good service. Thank you very much.

Panchamaya Thapa 4 weeks ago

One of the best mobile shop in Basingstoke for mobile accessories good product good price and helpful staff definitely recommend

Henrique Brito 4 weeks ago

★☆☆☆☆

They steal parts from your original cell phone, replace them with cheap knock-offs, and it's never the same again – the battery is faulty, the camera is bad. I recommend you never take your phone to this place.